Invoice Inquiry [ADSL]
Early renewal [ADSL]
My We Usage Issue [ADSL]
Change Data [ADSL]
Change package [S] [ADSL]
My We Renewal date [ADSL]
We App [ADSL]
Concession [ADSL]
Cancellation [Data] [ADSL]
My WE Recharge Quota [ADSL]
Transferred to Mobile [ADSL]
Transferred To Voice [ADSL]
New Subscription Created [ADSL]
Complaint [ADSL]
ADSL and VDSL CPE [ADSL]
Salefny [ADSL]
Idle or Dropped within chatting [ADSL]
Handled and Dropped [ADSL]
Installation Follow Up [ADSL]
Username & Password [T]
TE Bills Residential [ADSL]
Change Phone number [ADSL]
Refund [Data] [ADSL]
OP Technical Issue [ADSL]
Payment Not Clear [ADSL]
Disabled matrix [ADSL]
Contact Us [ADSL]
Recharge card [ADSL]
Offers [ADSL]
Handled and Idle [ADSL]
Balance Fraction (Adjustment Case)
WATCH IT [ADSL]
WE Top UP [ADSL]
Harassment/Scam Chats[ADSL]
My WE issues [ADSL]
Indigo [ADSL]
Level up [ADSL]
My WE Registration [ADSL]
Careers [ADSL]
Happy Customer [ADSL]
Spamming [ADSL]
No answer [ADSL]
Tools Outage [ADSL]
Online Payment [ADSL]
Individual cases [ADSL]
Telephonet [ADSL]
Quota Recharged (Adjustment Case) [ADSL]
Link Agreement [ADSL]
(we space) [ADSL]
WE Bonus [ADSL]
Balance [ADSL]
Recharge by mistake [ADSL]
Suspended Service [Data] [ADSL]
E-Machines Payment [ADSL]
Usage [ADSL]
CVM Q1 Promo [ADSL]
Ramdan We Bonus loyalty 360 [ADSL]
Watch iT Ramadan Promo [ADSL]
Ramadan Promo 2022 [ADSL]
Handled and Dropped - Customer Side [ADSL]
Handled and Idle Customer
Unlimited Hashtag Campaign [ADSL]
BSS Sales [ADSL]
Idle or Dropped Troubleshooting [ADSL]
Unclear inquiry Idle or Dropped [ADSL]
Idle or Dropped Before transfer [ADSL]
Multiple Account – Registered
Multiple Account – Anonymous [ADSL]
VDSL Port VS ADSL CPE [ADSL]
Store Location [ADSL]
The compensation added on new line
Customer accept the compensation
Customer don’t have WE line
Customer refuse the compensation
Re-routed Chat
Not Solved {ADSL}
FBB Chat
FV Chat
GSM Chat
Physical Problem [T]
BLQ [T] [ADSL]
Data Down [ADSL]
Data & Voice Down [ADSL]
Voice Down [ADSL]
Wrong card and port [ADSL]
Browsing [T] [ADSL]
Unable to obtain IP [T]
Logical Instability [T]
Slowness [T] [ADSL]
Global Problem [T] [ADSL]
Wireless [Problem - Settings] [T]
OP Technical Issue [ADSL]
Family Technical Issue [ADSL]
Need Optimization [ADSL]
Online Games [ADSL]
Username & Password [T]
Hosting Technical Issue [ADSL]
Disabled matrix [ADSL]
Unsupported Cases [ADSL]
Dropped - Troubleshooting [ADSL]
Voice overlapping [ADSL]
VOIP [ADSL]
BSS Technical [ADSL]
Delay-Escalation [ADSL]
FTTH Migration - Manual Suspension HK [ADSL]
FCC New Ticket { Voice }
FCC Within SLA { Voice }
FCC Pending { Voice }
Receiving Only Problem { Voice }
Receiving Only VAS { Voice }
Bill Amount { Voice }
Bill Description { Voice }
Bill Cycle { Voice }
Payment Info { Voice }
Billing Cut off { Voice }
Payment Methods { Voice }
Bill Complaints { Voice }
New subscription Procedures { Voice }
New subscription Request { Voice }
New subscription Follow up { Voice }
New subscription Complaint { Voice }
Transferred To GSM Directly { Voice }
No Answer [Chat Beginning] { Voice }
Line Transfer Precedure { Voice }
Change Data { Voice }
Change Phone Number { Voice }
WE Ardy Bundles { Voice }
Telegram { Voice }
Fax { Voice }
Tools Outage { Voice }
General Inquiry { Voice }
Devices { Voice }
WE PAY General GSM
Set APN GSM
MNP Request GSM
WE Air Core-Cannot connect to internet {GSM}
WE Air Coverage-Cannot connect to internet {GSM}
Nitro int 70 USSD Sub {GSM}
Giga Tank Offer {GSM}
Anniversary Offer {GSM}
NTRA Anniversary offer {GSM}
IPhone 12 Prices {GSM}
Takaful Project {GSM}
WE APP Offer { GSM }
Fake SMS {GSM}
Special needs Promo {GSM}
Indigo CPE {GSM}
Indigo - ADSL Concession {GSM}
Delayed MNP Port out Request GSM
Indigo-20% Free Giga-[GSM]
Indigo Plus 565-25 M {GSM}
indigo 500 Details {GSM}
Indigo ADSL Upgrade {GSM}
Post Balance Transfer Err {GSM}
10X Balance Complaint {GSM}
USSD Balance Query {GSM}
Store Location {GSM}
Tazbeet 40 details {GSM}
N.Control FN {GSM}
Control 40 Opt Out {GSM}
Kix Max Details {GSM}
Kix 20 {GSM}
Nitro Packages {GSM}
Agda3 Kart Internet {GSM}
WE Air Coverage/Data Slow Performance {GSM}
Low Voice Quality {GSM}
T-PAY Service {GSM}
MI CVM Offer {GSM}
WE Air SMS Notification Error {GSM}
Loyalty Program Inquiry [GSM]
We Club 100 {GSM}
Post ECare-Payment Failure {GSM}
Data & Voice Down {GSM}
Suspended Service {GSM}
Change Data {GSM}
Change Phone number (DSL) {GSM}
BLQ [T] {GSM}
Physical Problem [T] {GSM}
Wireless [Problem - Settings] [T] {GSM}
Harassment/Scam Calls {GSM}
Ramadan Recharge Promo {GSM}
Alo Egypt {GSM}
Black List ( Call Filter ) {GSM}
post Can’t make calls {GSM}
pre Can’t receive calls {GSM}
pre Can’t send SMS {GSM}
post Change SIM card {GSM}
post Change ownership {GSM}
Special Number Reservation {GSM}
Devices Summer Promo {GSM}
WETV Streaming problem {GSM}
WETV Portal Down {GSM}
Pre Suspension/ Barring {GSM}
Pre SMS Usage Notif Prob {GSM}
Charging Failed {GSM}
Pending requests (Pending Order) {GSM}
Thanks {GSM}
Call center complaint {GSM}
Pre Offer not added {GSM}
Dropped calls {GSM}
Prepaid line Price {GSM}
Post Complaint Comp-policy {GSM}
pre Change mobile number {GSM}
Pre All USSD Codes {GSM}
Credit Limit 30 Inq {GSM}
PostPaid Rate Plans {GSM}
Post Bill cycle {GSM}
Black Friday Indigo Offer not added {GSM}
Nitro carry over {GSM}
Win Back Promo {GSM}
Transferred To GSM Directly { Voice }
Handled Then Transferred To GSM { Voice }
Mother’s Day Promo-Mobiles {GSM}
contact us {GSM}
RBT Ramadan Promo {GSM}
Ramdan Control double Offer {GSM}
MBB Ramadan Promo_2021 {GSM}
Nitro Opt Out {GSM}
Line Info {GSM}
Migration Post to Pre {GSM}
Samsung Banks Instalments {GSM}
Transfer Billing To Billing {GSM}
Deny Usage {GSM}
MNP Request Status {GSM}
Bill Issuance {GSM}
Bill explanation {GSM}
Unbilled amount {GSM}
Kix renewal {GSM}
WE APP Issue {GSM}
Credit Limit Modification {GSM}
Online Games {GSM}
New Tazbeet Bundles {GSM}
New Kix Bundles {GSM}
ADSL Quota {GSM}
MNP Activation Problem { GSM }
Bill Reprint {GSM}
IPhone 13 Prices {GSM}
IPhone 13 Details {GSM}
Speed Test Offer {GSM}
Tazlarty { GSM }
PUK Inquiry {GSM}
MBB Nitro Prime Vouchers Offer (GSM)
End Of Year Promo {GSM}
Voice overlapping [GSM]
Locate device [GSM]
Jawwy TV [GSM]
We School [GSM]
Balance Recharge Confirmation [GSM]
SMS Notification Error {GSM}
015 new year offer {GSM}